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FAQ's - Frequently Asked Questions


1. What are your hours? - Our Toll Free Orderline is open Monday thru Friday from 9:00 am-5:00 pm Eastern Standard Time at

    866-557-2349.  You may also order reports online 24-hours a day 7-days a week.


2. Why can't I add items to the shopping cart? - Solution 1. Clear your cookies and temporary internet files. Reboot your computer. Solution 2. Your anti-virus software could be blocking your ip address. Adjust your anti-virus settings or call to place your order.


3. How long will it take for me to receive my reports? - We strive to deliver your demogrpahic reports as soon as possible. We run reports in the order they are received. Expect 10 minutes order processing and run-time per report.  Times may be longer if we are receiving heavy order volume or if you specify large radii.  If you order online after or before 9 am to 5 pm Eastern Standard Time, you will receive your reports during our next business day. If you order online during a weekend you will receive your reports no later than the next business day morning.


4. How will I receive my reports? -  The fastest and preferred way for you to get your demographic reports is via email in PDF (Adobe Acrobat) format.  You can download Adobe Acrobat Reader at We can also fax single reports wherever they need to go by special request. 


5. What information do you need to run my report? - Please supply us with a complete street address or major intersection.  Streets must include the street name and proper suffix (rd., st., ave., ct., etc) We will also need the city and state. The Zip Code is also helpful to us and may speed up your order. If you already know the coordinates of your location, you may supply them in the format (-12.1234) ( 12.1234) in the Street Address box on the order page.  For faster service, have your credit card and email address ready.


6. Can you run reports in Hawaii or Alaska? -  Yes.


7. Can you run reports in Puerto Rico? - No.


8. How many radii can I choose in a single report? - We can run up to 4 radii per report. 


9. What  radii do most businesses compare in site selection? - Most choose 1,2,3,5-mile radii for their reports. In more rural areas, some choose 1,3,5,7-mile radii or 3,5,7,10 mile radii.


10. What size radii can I choose? - We can run any radius from 0 to 100 miles. 


11. Can I choose radii smaller than 1? - Yes we can run fractional radii eg. (.25, .50, 1, 1.5)